Contact Us - Kintact

Get in Touch

We're here to help! Whether you have questions about Kintact, need technical support, or want to provide feedback, our team is ready to assist you.

Email Support

For general inquiries and support: kintact@zohomailcloud.ca

Response time: Within 24 hours

Bug Reports

Found an issue? Let us know: kintact@zohomailcloud.ca

Please include steps to reproduce the issue

Feature Requests

Have an idea to improve Kintact? kintact@zohomailcloud.ca

We read every suggestion!

Security Issues

Discovered a security vulnerability? kintact@zohomailcloud.ca

Response within 72 hours

Response Times

We strive to respond to all inquiries as quickly as possible:

General Support: Within 24 hours
Bug Reports: Within 48 hours
Feature Requests: Acknowledged within 72 hours
Security Issues: Within 72 hours
Emergency Access Issues: Within 4 hours (email subject: "EMERGENCY ACCESS ISSUE")

Frequently Asked Questions

How quickly can I get help with emergency access?

For urgent issues related to emergency access, please include "EMERGENCY ACCESS ISSUE" in your email subject line. We prioritize these requests and aim to respond within 4 hours.

Can I speak to someone on the phone?

Currently, we only offer email support to ensure we can properly track and document all support requests. This also allows us to provide more thorough and accurate responses to your questions.

What information should I include in my support request?

To help us assist you more efficiently, please include: 1) A clear description of the issue, 2) Steps to reproduce the problem (if applicable), 3) Screenshots (if helpful), 4) The device and browser you're using, and 5) Any error messages you've encountered.

Do you offer support in languages other than English?

Currently, our support team primarily communicates in English. However, we can attempt to assist with basic inquiries in Spanish, French, and German using translation tools. We hope to expand our multilingual support in the future.

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Feedback & Suggestions

We value your input! Your feedback helps us improve Kintact and create a better experience for all families.

Whether you have suggestions for new features, ideas for improving existing functionality, or just want to share your experience, we'd love to hear from you.

Note: All feature requests are reviewed by our product team and considered for future updates. While we can't implement every suggestion, each one contributes to our development roadmap.